Frequently Asked Questions
Everything you need to know about buying and selling with ORO Trading LLC.
How is your pricing determined?
Most of our products are priced from the live spot price of the underlying metal plus a premium, so prices change continuously with the market. Any price you see while browsing is an estimate for reference only — your price is finalized the moment you complete checkout and confirm your order. Full details are in our Terms & Conditions.
Why do some products say "Call for Price"?
Certain products are offered on a Call for Price basis and are not available for purchase online. Call (239) 826-4569 or email info@orotrading.app and we'll give you a current, live quote before you buy.
How do I pay for an order?
We accept payment by bank wire only — card and PayPal payments are not available for precious-metals purchases. After you submit an order, we email you wire instructions and a reference number. Payment is due upon receipt and must be completed by wire transfer within one business day. Orders not paid within this window are subject to our Market Loss Policy.
What happens if metal prices move after I place my order?
Your price is locked in the moment you complete checkout, so market movement afterward does not change your total. Because of this, confirmed orders are firm commitments and cannot be cancelled or modified by you once locked. If you fail to complete payment, or if payment is reversed or does not clear, we may cancel the order and hold you responsible for any resulting market loss under our Market Loss Policy.
Can ORO Trading cancel my order?
Yes. We reserve the right to cancel any order at any time and for any reason, including if we are unable to source the product or secure our position at or near your locked price. When we cancel an order on our own initiative, we notify you and refund in full any amount you have paid. See Section 6 of our Terms for details.
Is shipping insured?
Yes. Every shipment is packaged discreetly and fully insured until it is delivered. A signature may be required on delivery, and you should inspect your package promptly and notify us of any issue upon receipt.
How long will my order take to arrive?
Orders ship after your wire payment clears. Select products may require additional processing or sourcing time and can take up to three weeks to ship. Estimated shipping timeframes are not guarantees, since availability depends on inventory and supply conditions — we will make reasonable efforts to keep you informed of any delay.
Are your products authentic?
Yes. We guarantee that every coin and bar we ship is authentic and accurately described. Our products are sourced from reputable mints, refineries, and authorized channels.
Can I return an order?
Because precious-metals prices fluctuate constantly, we generally do not accept returns based on changes in market value. We will, however, work with you to resolve orders that arrive damaged, incorrect, or not matching the product description, and any approved return must be reported promptly and returned in its original, unaltered condition.
Do you buy gold and other precious metals back?
Yes. We buy gold, silver, platinum, and palladium — coins, bars, rounds, jewelry, and scrap. Tell us what you have on our Sell page, and we’ll send a fair, spot-based offer within 24 hours. If you accept, you can ship your items insured or arrange a local hand-off, and we pay promptly by bank wire, ACH, or check.
How can I reach a real person?
Call us at (239) 826-4569 or email info@orotrading.app. A knowledgeable specialist — not a bot — will help with pricing, orders, or anything else.
Still have a question? Call (239) 826-4569 or email info@orotrading.app — we're happy to help.